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OffroadGearPro

Returns & Refunds

30-Day Return Policy

You have 30 days from delivery to return an uninstalled part in its original packaging for a full refund. Off-road parts are harder to resell once they have been fitted, so the condition rules below are firmer than a clothing store's — please read them before you install anything.

What We Can Accept

  • Unmounted tires and wheels, with no mounting marks on the bead
  • Skid plates, bumpers, and guards that have not been drilled, trimmed, or scraped
  • Electrical items that have not been wired in or spliced
  • Rider gear that has not been worn outside, with tags attached
  • All original packaging, hardware, and instructions included

What We Cannot Accept

  • Mounted tires — once a tire is on a rim it is a used tire, even if it never touched dirt
  • Installed armor — trail rash, drilled tabs, or scrape marks make it unsellable
  • Spliced wiring — cut harnesses and crimped connectors cannot be returned
  • Impacted helmets — the EPS liner crushes once, so a dropped or crashed helmet is done. For your safety we will not resell one.

Wrong Fitment

If a model-specific part does not fit your machine and you have not installed it, return it within the 30-day window. This is exactly why we would rather answer a fitment question first — a quick email saves you return freight on a 40 lb bumper. Ask us through the contact page before you order.

How to Return

  1. Log into your account and go to Order History
  2. Select the order and the items you want to return
  3. Print the return label we email you
  4. Pack items securely in the original box and drop off

Return shipping is on us for defective or mis-shipped items. For change-of-mind returns, return shipping is deducted from the refund — on freight items that can be substantial, so ask first if you are unsure.

Defects and Warranty

Manufacturing defects are covered regardless of the 30-day window, under whatever warranty the manufacturer offers on that part. Send us photos and your order number and we will handle the claim. Wear from normal use, impact damage, and failures caused by improper installation are not defects.

Refunds

Refunds are processed within 5-7 business days of us receiving and inspecting your return, and credited to your original payment method. Freight returns can take longer to arrive and inspect.